Terms of Service

Last updated: May 2026

These Terms of Service ("Terms") govern your use of the Rainbow Lawn & Gardening application ("App") operated by Rainbow Lawn Pty Ltd ("RBL", "we", "us"). By using the App, you agree to these Terms.

1. What RBL is

RBL is a community noticeboard where Australian homeowners and independent local workers find each other. RBL does not perform any work, employ any worker, set any price, or guarantee any outcome. Every job is a direct contract between the customer and the independent worker.

2. Eligibility

You must be at least 18 years old and a resident of Australia to use the App. Workers must complete identity verification before accepting jobs.

3. Accounts

You are responsible for maintaining the security of your account. You must provide accurate information during signup. One account per person.

4. The service contract

Customers and workers form a direct service contract with each other for each booking. RBL is not a party to this contract. RBL provides matching, scheduling, payment holding, and dispute mediation tools only.

5. Payments

All payments flow through Stripe. RBL takes a 2.2% platform fee on every completed job. Tips are 100% to the worker. Funds are held in escrow by Stripe until the customer confirms job completion or 24 hours pass since the worker marks complete (auto-confirm). Workers receive payouts via Stripe Connect Express within 1-3 business days.

6. Cancellations

Customers may cancel any open or assigned job before the worker checks in, free of charge. Cancellation within 2 hours of the scheduled time forfeits a $20 callout fee to the worker.

7. Disputes

If you are dissatisfied with the work, raise a dispute in the app within 48 hours of job completion. RBL will mediate within 5 business days. Mediation is non-binding. We may refund the customer or release funds to the worker at our reasonable discretion.

8. User content

You retain ownership of photos, reviews, and messages you submit. By posting content, you grant RBL a non-exclusive, royalty-free licence to display it within the App for the purposes of operating the platform.

9. Prohibited conduct

10. Workers as independent contractors

Workers are not employees of RBL. Workers control their own schedule, supply their own tools and equipment, may work for other platforms, set their own prices, and are responsible for their own tax obligations including GST registration if applicable.

11. Insurance

Workers are encouraged to maintain their own public liability insurance. RBL does not provide insurance coverage for work performed.

12. Limitation of liability

To the maximum extent permitted by law, RBL is not liable for: (a) the quality of work performed by any worker; (b) damage to property caused by any worker; (c) any dispute between a customer and worker; (d) any indirect, consequential, or special damages arising from your use of the App.

13. Indemnification

You agree to indemnify and hold harmless RBL, its officers, directors, and employees from any claim, demand, or damage arising from your use of the App, your breach of these Terms, or your interactions with other users.

14. Termination

We may suspend or terminate your account at any time for violation of these Terms. You may delete your account at any time through the App.

15. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

16. Changes

We may update these Terms from time to time. Continued use of the App after changes constitutes acceptance.

Questions? Email legal@rainbowlawn.com.au